Frequently Asked Questions

Yes, the majority of our kitchen tools are dishwasher safe. However, for optimal longevity, we recommend checking the care instructions provided with each product, as some items may benefit from handwashing.

Absolutely. We prioritize your health and safety, and many of our kitchen tools, especially those made of plastics, are crafted from BPA-free materials to ensure that no harmful chemicals leach into your food.

To maintain the non-stick properties of our cookware, we recommend avoiding the use of metal utensils, as they can scratch the surface. Instead, opt for wooden or silicone utensils. Additionally, handwashing is often recommended to prolong the life of the non-stick coating.

Yes, we stand behind the quality of our products. Many of our items come with a warranty, the details of which can be found in the product description or packaging. For specific warranty information, please refer to the accompanying documentation or contact our customer service.

Currently, Nubole Kitchen is primarily an online store. We believe in the convenience of online shopping, allowing customers to explore our curated collection from the comfort of their homes. However, stay tuned for any future updates regarding physical retail locations.

All orders for $79 and above will get to enjoy free shipping to United States and Canada. All other orders below $79 has a flat rate of $8.99.

At Nubole Kitchen, we are committed to ensuring the timely delivery of your purchases. All orders are processed within 1-2 business days and shipped via our trusted shipping partners. The estimated delivery time depends on your location and any potential customs processing times. At the product page, you will be provided with an estimated delivery window based on the shipping destination. Please note that these are estimated timelines, and actual delivery times may vary.

Unfortunately, not yet as of the moment.

Absolutely. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. This allows you to monitor the status and location of your order in real-time.

As of the moment, we only to continent USA and Canada.

Customs fees, taxes, and duties may apply to international orders and are the responsibility of the recipient. These fees are determined by the customs regulations of the destination country. We recommend checking with your local customs office for information on potential additional charges.

While we strive to ensure timely and secure delivery, unforeseen circumstances may cause delays. If your order is experiencing delays or if you believe it is lost, please contact our customer service team. We will work diligently to investigate and resolve the issue to your satisfaction.

To ensure the accuracy of your order and timely delivery, we recommend double-checking your shipping address during the checkout process. If you need to make changes after placing an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, depending on the order's status.

If you have any questions or concerns regarding shipping, our customer service team is here to assist you. You can reach us through the contact form on our website or by using the email and phone number provided in the "Contact Us" section. We aim to respond promptly to address any shipping-related inquiries.

Nubole Kitchen accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and other secure online payment options. Additionally, we may offer alternative payment methods depending on your location.

Yes, it is safe to enter your credit card information on our website. We prioritize the security of our customers' data and use industry-standard encryption technologies to protect your payment information during the checkout process. Our secure payment gateway ensures a safe and seamless transaction experience.

No, Nubole Kitchen does not store your credit card information. To enhance security, we utilize trusted third-party payment processors that handle your payment details directly. This ensures that your sensitive information is not stored on our servers, providing an additional layer of protection.

Yes, we offer PayPal as a payment option for added convenience. You can select PayPal during the checkout process, and you will be redirected to the PayPal website to complete your payment securely.

Nubole Kitchen does not impose additional fees for using standard payment methods such as credit cards or debit cards. However, please be aware that your financial institution may have its own policies, and you should check with them for any potential fees associated with your chosen payment method.

If you experience any issues with your payment or believe there has been an error, please contact our customer service for assistance. We will work diligently to investigate the matter and resolve any payment-related issues to your satisfaction.

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can contact our customer service within the specified return period for assistance. Please review our return policy for more details.

If your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to assess the issue and provide a suitable solution, which may include a replacement, repair, or refund, depending on the circumstances.

Once we receive your returned item, the processing time for a refund or exchange may vary. We aim to process returns promptly, and you will be notified of the status of your return as soon as it is completed. For specific details on the return processing timeline, please refer to our return policy.